TERMS AND CONDITIONS (LEGAL-GRADE)
1. Introduction
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”) and RASYS (“Company”, “we”, “us”, “our”) governing access to and use of the RASYS multi-store business management platform (“Service”).
By accessing or using the Service, you agree to be bound by these Terms.
2. Nature of Service
RASYS is a software-as-a-service (SaaS) platform providing:
- Multi-store management
- Inventory tracking
- Sales and reporting tools
- Third-party payment integrations
RASYS does not:
- Act as a financial institution
- Process or hold customer funds
- Participate in transactions between Users and their customers
3. Account Registration
You agree to:
- Provide accurate and complete information
- Maintain confidentiality of credentials
- Be responsible for all activities under your account
We reserve the right to suspend or terminate accounts at our discretion.
4. User Obligations
You shall:
- Comply with all applicable laws
- Maintain accurate business and financial records
- Use the Service only for lawful business purposes
You shall not:
- Engage in fraud, abuse, or illegal activity
- Interfere with system integrity or security
- Reverse engineer or replicate the platform
5. Fees and Payment
- Subscription fees are billed in advance
- Fees are non-refundable unless required by law
- Failure to pay may result in suspension or termination
We reserve the right to revise pricing with reasonable notice.
6. Third-Party Services
The Service may integrate with third-party providers.
RASYS:
- Does not control third-party services
- Is not responsible for their performance, errors, or failures
Use of third-party services is at your own risk.
7. Data and Content
You retain ownership of all data submitted.
You grant RASYS a limited license to:
data solely for providing the Service.
You are solely responsible for:
- Data accuracy
- Legal compliance
- Backup of critical data
8. Disclaimer of Warranties
The Service is provided “as is” and “as available”.
We disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Accuracy or reliability of outputs
9. Limitation of Liability
To the fullest extent permitted by law:
RASYS shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunities
- Data loss or corruption
Maximum liability shall not exceed the amount paid by you in the preceding billing period.
10. Indemnification
You agree to indemnify and hold harmless RASYS against claims arising from:
- Your use of the Service
- Violation of these Terms
- Your business operations
11. Termination
We may suspend or terminate access:
- For breach of Terms
- For non-payment
- For suspected unlawful activity
Upon termination:
- Access ceases immediately
- Data may be deleted after a retention period
12. Force Majeure
We are not liable for delays or failure due to events beyond reasonable control.
13. Governing Law
These Terms are governed by the laws of Bangladesh.
14. Entire Agreement
These Terms constitute the entire agreement between the parties.
PRIVACY POLICY
1. Overview
This Privacy Policy explains how RASYS collects, uses, and protects your information.
2. Information We Collect
We may collect:
- Account details (name, email, phone)
- Business data (sales, inventory, customer info)
- Technical data (IP address, browser, device)
3. How We Use Data
We use data to:
- Provide and improve the Service
- Process transactions
- Communicate updates
- Ensure security
4. Data Sharing
We do not sell your data.
We may share data with:
- Payment processors
- Cloud hosting providers
- Legal authorities when required
5. Data Security
We implement reasonable technical and organizational measures.
However, no system is completely secure.
6. Data Retention
We retain data:
- As long as necessary for service delivery
- For legal and compliance purposes
7. User Rights
You may:
- Access your data
- Request correction
- Request deletion (subject to legal obligations)
8. International Data Transfers
Data may be processed in different jurisdictions.
9. Updates
We may update this policy periodically.
3. COOKIE POLICY
1. What Are Cookies
Cookies are small files stored on your device to improve user experience.
2. Types of Cookies We Use
- Essential Cookies – Required for system functionality
- Analytics Cookies – Track usage and performance
- Preference Cookies – Remember settings
3. How We Use Cookies
We use cookies to:
- Authenticate users
- Improve performance
- Analyze usage patterns
4. Managing Cookies
You can control cookies through your browser settings.
Disabling cookies may affect functionality.
4. DATA PROCESSING AGREEMENT (DPA)
This DPA forms part of the Terms.
1. Roles
- Customer = Data Controller
- RASYS = Data Processor
2. Scope of Processing
RASYS processes data to:
- Provide SaaS functionality
- Store and manage business data
3. Types of Data
May include:
- Customer names and contact details
- Transaction records
- Inventory data
4. Obligations of RASYS
RASYS shall:
- Process data only per instructions
- Ensure confidentiality
- Implement security measures
- Assist with compliance obligations
5. Sub-processors
RASYS may use third-party providers (e.g., cloud hosting).
We ensure they maintain adequate safeguards.
6. Data Breach Notification
We will notify users without undue delay upon discovering a breach.
7. Data Deletion
Upon termination:
- Data will be deleted or returned upon request
- Subject to legal retention requirements
8. Audit Rights
Customers may request reasonable information regarding data practices.
9. Liability
Each party is responsible for its own compliance obligations.
